Council bosses forced to apologise to primary school pupil following ombudsmen’s ruli

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Council bosses forced to apologise to primary school pupil following ombudsmen’s ruling

The report says: “Contrary to GIRFEC principles (Getting it Right for Every Child – the nationwide policy which puts the child at the centre of decision-making and ensures their views are heard), there was a clear failure to involve the child, or take account of their clearly stated views about what had happened to them.”

The report notes that SPSO officers took independent advice from a social worker in relation to the council’s handling of matters, who advised a single point of contact should have been appointed for Mrs C and her family to ensure “clearer communication and management of expectations”.
 
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